Fitness in the Hotel Industry

Hotel industry is extremely demanding. The team members are expected to be passionate about their jobs, excited about the property and the company that they represent. And truly looking out for customers’ best interests. Among the many necessary traits that an employee should have in order to ensure that the business succeeds are:

The ability to multitask

The hotel industry is fast-paced, and often requires a staff member to do several different things at a time. If a team members cannot manage these or have trouble dividing their attention, it’s likely that they’ll struggle in their roles.

Organizational skills

The hospitality professional should be able to stay organized at all times. When a person fails to do this, guests’ requests and other important issues can be missed. There should be a system in place to ensure that every team member stays organized even when the days are really  busy.

Being a team player

The industry is focused heavily on teamwork, and every employee should be a team player where everyone is open to new ideas,  also appreciate others point of views.  This dynamics works because the industry has a great focus on customer needs and their satisfaction.  No one can be a ‘Me’ person but all working as ‘We’ is the key.

Listening skills

Every team member should be not only diplomatic and tactful but also posses’ great listening skills. They should be able to read between the lines. The successful professionals are those who have mastered the art of listening, and are able to respond to guests’ questions, comments, and concerns. Handling every situation, to the guest’s satisfaction, creating wow!

Physical fitness

The team members are required to work in shifts. They are standing most of the time during their shift such as receptionists and bell boys and housekeeping attendants.  This requires them to be physically fit and mentally alert so that can respond to guests requests, complaints and compliments objectively.

Enthusiasm

The hospitality professionals should exude enthusiasm which is a must for every employee. The individuals should be passionate about their work and enjoy meeting as well as  interacting with people. They should possess and exhibit the hospitality attitude!

All these qualities and personality traits need an individual to follow some kind of fitness routine. A healthy mind in a healthy body holds true. We at The Park Hotels understand this and have taken wellness or an individual’s physical and emotional well being as a serious business. Some of the various initiatives that we have taken in this direction as a company are:

1. Stepathlon program:

We participate in the Stepathlon program. It is a mass participation event for organisations of all sizes across all industries and countries. The Stepathlon approach to achieving better physical and mental health is fun, motivating and sustainable. Deteriorating public health, increasing risk of lifestyle diseases and alarming statistics on mental illness at the workplace are the compelling reasons why they offer corporate employees the opportunity to be part of the Stepathlon 'Movement for Movement.' Stepathlon is simple and easy to implement and has been designed for maximum inclusivity.

As an organization we have about 100 team members from across the units participating in the program each year since 2012. It has helped many of our team mates achieving not just their fitness goals but also in the overall wellness and professional work hygiene.

2. Yoga sessions:

At the learning centre of The Park Hotels, the Apeejay Institute of Hospitality we have been conducting a lifestyle and wellness module that covers yoga, meditation, health, beauty and personal grooming. The Management Trainees are sensitized towards maintaining a healthy and balanced lifestyle. This is included in their on boarding experience into a successful hospitality career and wellness becomes an integral part of it! Lifestyle and Fitness module has been a part of the Management Training program since 2013. Even before International Yoga Day, 21 June came in vogue across the country.

Yoga sessions are conducted every Friday evening for all team members. It reinforces the message of wellness both physical and mental. Not to mention that we celebrate International Yoga Day with great fervor now.

3. Get Set Go Week:

All units across the Apeejay Surrendra Park Hotels Ltd. celebrate a week of fun and cheer across locations of The Park, Flurys, AIH and Zone. A time to celebrate our Teams and us. To say "thank you" to one another for the service, support, commitment and contributions. 

THE GSG week denotes - 
 Get : Getting to have fun through learning, sports, food, music, friends and other little pleasures 
 Set  : Setting Goals - Personal and Professional 
 Go  : Going forward to achieve more balance & living life to the fullest 

Fun activities are conducted ranging from creativity, team spirit, fitness, health, beauty, sports and games.

Being healthy is important as it can help a person have a stronger heart, better muscles, stronger bones, a sense of well-being and a better social and professional life. Eating right and exercising the correct amount leads to overall wellness. When the body is healthy,  the mind is alert and the individual is ready to face all challenges with a smile on the face. A healthy persons not only looks good but also feels every good from within. When one is happy, he helps create many more happy people and happy situations. 

All so needed for a hospitality professional.