http://www.theiwh.com/

Thursday 31 May 2018

Never Give Up!

I met Ms.  Alka Patta in 2017, at an international summit in Mumbai, she was then the Rooms Division Manager at Radisson Blu. It was really nice knowing more about this dynamic lady, in fact I had heard of her from some students who had interned under her. They said that he was a role model, they learnt so much under her.  Role model she has been for sure, mentoring her staff and being a voice for them. She is a people’s person, quite focused on her job and having strong leadership skills. She talks about her 25 years journey into the industry, IWH in conversation with Ms. Patta.

IWH: Tell us something about you, your growing up years, life through school, college etc.
Born in Agra, Uttar Pradesh and brought up in many cities as my father was is Railways and always on the move. I was brought up like a son in times when a girl was considered as a second gender. I remember my parents boasting that their daughter learnt to ride a bicycle in just one day. Climbing up the trees was one of the activities which would make mother go panic and would run after me to stop it. There are so many memories of my bold ways of handling situations. In class 7, I drove a Bajaj Chetak Scooter flawlessly way back in 1980’s it was very uncommon for the so called, second gender (a girl)

Read Full Story Here: http://www.theiwh.com/never-give-up-is-the-attitude-alka-patta/

Website: http://www.theiwh.com/

Saturday 26 May 2018

My remarkable journey- by Priyanka

You meet a few people who are self motivated and self driven, Priyanka is one such young professional. My association with her is very recent, in fact we connected through the IWH, she also showed keen interest in all activities and was forever ready to chip in wherever required. I found that she is a person with the right mindset,  attitude and the drive. When I approached her to share her story for the Rear View Mirror, she was very forthcoming. As a founder of the IWH, its a pleasure to share with you Priyanka's story of grit and focus.

My remarkable journey from being regarded just a pretty face to someone who speaks serious business.
Coming from a Middle class family with our own financial struggles, difficult situation or criticism was always taught to me, to be taken as an opportunity to achieve higher.
From the very beginning as a child I was always motivated and encouraged to take up what I believed in – and hospitality was my childhood love affair. Having  lived  in Goa, Pune and Mumbai, exposure to various cultures only boosted my passion to explore, and hospitality was undoubtedly the best platform to achieve that. I have earned my bachelor’s degree in 2014 - International Marketing under Business Studies from South Indian Education Society, Nerul as one of the best institutions in Navi Mumbai, Maharashtra, India. Followed by the very first break with one of the biggest hotel brands in the world – the Marriott group!


Tuesday 15 May 2018

Camellia Panjabi - the woman of substance!

I met Ms. Camellia Panjabi in 1995, when she was the chief guest at the valedictory function of IHM Mumbai. I was in the first year of Hotel Management then, had won an award that I received from her. She also addressed the audience, we all loved what she spoke and I guess we still carry the message in our hearts; a message that some of us still use as a guide in our personal or professional lives. During my years at the Taj Mahal Palace and Tower Mumbai, I have experienced and lived a strong work culture; it used to be called the ‘Taj way’. During the late 90s the campaign was called ‘She is the Taj’. I was a part of it. I remember doing a video where we, a selected few from different departments had to say as a team, “We can and we will” and now the experience is called the ‘Tajness’. A few things have the power to incite the ‘Real Passion’ in you; every moment every day. Over the years Tata values have embodied our real selves and contributed to delivering pure “Tajness”. When I look back, somewhere I get a notion that the idea of strong meaningful campaigns probably came from Ms. Panjabi.

She has played a very important role in shaping up the Indian hospitality industry, she is not only credited with creating hotel sales and marketing but also her culinary achievements are noteworthy; she introduced Indian cooking in the UK. She along with a core team under Mr. Ajit Kerkar transformed the Taj Mahal Hotel Bombay into the country’s finest hotel company. She is regarded a legend in the hospitality and culinary world. She was the Director on the Board of the Taj Hotels for over 31 years. She serves as the Group Director along with her sister Namita Panjabi, her husband Ranjit Mathrani at the award-winning Masala World restaurant group that specialises in authentic, regional Indian cuisine. Masala World owns three upmarket restaurants in London – Chutney Mary, Veeraswamy  and Amaya. Uniquely, it also operates in the mid-market with the expanding Masala Zone brand.

Subhash Thaker a Taj veteran says, "Camellia was the spirit of the TAJ. She showed the way with her own example and walked the path she preached. In Marketing of hotels, we are yet to see any one like her. Great leader, visionary and harbinger of Tata values."

The early life

Born in Mumbai she studied economics at Cambridge in the 1960s. She came back to India and applied for a job in the Tata Administrative Service. In those days most big organisations were managed by men and women hardly reached the top. The Tatas hired her, purely on her merit, ignoring the unwritten protocol of not hiring women for key roles. She was confident and very straightforward in her interview, which impressed the interviewer. She landed the job when she told the interviewer that she could fire a gun which was more than what most of the Tata executives could manage; that was the icing on the cake - making her a part of the team and she embarking on an extremely illustrious career. A career, that became a game changer. She started work with the Tata Oil Mills, after a short stint there she was asked to be a part of the Indian Hotels, that managed the Taj; then it was just one property (minus even the tower wing).
When she came to the Taj as a young trainee Taj was a unique place, having its own merits and challenges. There were scores of staff who had been there for twenty, thirty and even forty years. It was a place that had reached it’s pinnacle as the staff knew their job in and out, they had lived them! They knew their guests well even though they kept no records such as names, family history, preferences, likes or dislikes.

Mr. Ajit Kerkar, her boss then, was on a mission to modernize the hotel. That involved an ambitious training programme, bringing in catering professionals, rotating chefs between sections (of the kitchen) that resulted in the Taj creating excellent all-rounder chefs. A programme of merit-based professional recruitment began in all departments. A Taj Management team used to visit all leading catering colleges in the country annually, and they’d select a few from every college. What the Taj looked for were people with the right value systems, who wanted to rise in life through sustained hard work and dedication, just like their parents, whom they observed closely. They weren’t looking for people who were already very smart or polished. What they looked for above all, was high integrity, the ability to work hard consistently and conscientiously, to respond beyond the call of duty, to always be able to put guests first, and to work under pressure. These were the core values they looked for; things like personality, grooming, hospitality techniques could be worked on later. Mr. Kerkar’s instructions were not only to look for leaders but also followers. And everybody had to be home grown so that they had imbibed this distinctive Taj culture. Every single recruit to the Taj Bombay, including the waiters, was personally interviewed by him. He always wanted to know the person, his family background, and his motivators. Taking the cue from him, Ms. Panjabi too traveled the country interviewing every sales executive herself. Thus she built a strong team of sales professionals, who helped her later as the Taj  grew from one property to a magnificent chain.

She along with Mr. Kerkar was responsible for redesigning the Taj. Mr. Kerkar persuaded Mr. JRD Tata to let him open a new wing on the site of the old Green’s Hotel.
When I spoke to her regarding this she said,"Everything the Taj stood for had hundreds if not thousands working in unison. She says, "The creation of the new wing of the Taj was already decided by the Indian Hotels board and ABK ,  Xerxes and Col Sawhney before I joined in 1969, and the digging of basements was in progress!"
When the tower wing came up, Mr. Kerkar and Ms. Panjabi had decided to venture into Goa, which the Taj created as an Indian destination entirely on its own. Later they took over the management of the Rambagh Palace in Jaipur and the Lake Palace in Udaipur, transforming them into the world’s best, taking them on the world map.The Taj became a national chain with the opening of the Taj on Man Singh Road in 1978. The hotel was an instant success, becoming the most sought after hotel in the city.

Taj hotels got their persona from Ms. Panjabi’s vision. The marketing campaigns she launched positioned the Taj group as the country’s leading luxury chain and she ensured that hotel group looked every bit Indian. In the 70s, when India was not really known for luxury, Ms. Panjabi found the perfect market niche - the best of Indian hospitality and luxury that this country could offer; that was the Taj Hospitality.
Also Indian hotels were not really known for their food. It was the Taj that changed that by becoming the first hotel to break away from the eggs to order or waffles and breakfast cereals formula to serving their guests idlis and dosas on the breakfast menu. Shamiana, the coffee shop at the Taj Bombay, was the first to put items like pav bhaji on the menu. Other firsts that she offered was, when Machan opened in Delhi in 1978, she asked to keep the prices low so that the younger generation could use it and sample the offerings from the hotel. The Golden Dragon at Taj Bombay was India’s first Sichuan restaurant and it changed the way in which Indians perceived Chinese food. The House of Ming at the Taj Delhi offered delightful Cantonese and Sichuan creations which were loved by the Indian palate.

In 1982 the Taj opened The Bombay Brasserie restaurant in London that made Indian food trendy. She led and planned the operations; she served sevpuri as a starter at the top London eatery, that’s where she became a game changer. Her recipe book, 50 Great Curries of India, is probably the bestselling international Indian cookbook of all time. Another contribution of hers was the opening of Bangalore’s Paradise Island in the 80s and introducing Indians to the cuisines of Thailand, Malaysia and Indonesia resulting from her own love of the Far Eastern food. Her dream was to prove to the world that Indian cuisine is as sophisticated and as advanced as the French, Japanese, Thai or any other cuisine. She took pride in being an Indian and strived all to be proud of the rich heritage. Her life and career demonstrate that and crown her as the queen of Indian food just like she is credited with the advent of the hotel sales and marketing departments.

Chef Satish Arora who worked closely with Ms. Panjabi says, "I was fortunate to work closely with her on a few projects like Shamiana, Bombay Brassiere, Raga in New York, Golden Dragon to name few. Yes she is the one who made Taj with our own Dynamic Mr Ajit Kerkar."
Ms. Camellia Panjabi says, “For all of us, working at the Taj was not just a job, it was our very life.That same spirit has been transmitted to the new generation of younger professionals, that spirit will always live on. The General Manager of a Taj Hotel, after a regular day of administrative work, was expected to be in the lobby in the evenings, to receive and welcome guests, whether they were residents or just visiting our restaurants. He was to be like a host receiving his personal guests at his home. Some might say this was an old fashioned notion of hospitality, but that was the Taj way”.

Another associate of hers who worked very closely with her for more than two decades and spoke so fondly of her was Mr. Partha Chatterjee, in fact he wanted us to meet so that he could share many more instances and anecdotes. I am truly humbled, Taj has created such greats and will continue to do so. You can take a man out of the Taj but you can't take the Taj out of him, holds so true for each one of us who has been a part of the Taj family.

She continues to be connected with the legacy, she attends Taj reunions and I guess that’s where people get to feel her persona.

Awards and contributions
  • MBE (Member of the British Empire) - A recipient of the prestigious Member of the Most Excellent Order of the British Empire (MBE) that was conferred on her in 2013, a British award that is roughly equal to our Padma Shri)
  • Authored 50 great curries of India, the bestselling International Indian cookbook of all times.
  • The 2005 Tatler Restaurant Awards recognised Masala world with the Restaurateur of the Year award, the first time it went to purveyors of non-European cuisine.
  • Amaya won both the London restaurant and new restaurant of the year awards in the 2005 at the Tio Pepe ITV London Restaurant Awards.
  • Regarded as the leading authority on authentic Indian cuisine which she has researched extensively in people’s homes, Maharaja’s palaces and wayside stalls rather than conventional restaurants.
  • Created Hotel sales and Marketing in India.


Monday 7 May 2018

Hospitality Careers - some insights!

I visited one of the top schools in Navi Mumbai for a career guidance session for their 12th standard students. After talking to them it came as a shock to me to see people know so little about the industry. There’s hardly any awareness. I shared with their coordinator the link to our website, the teachers were surprised to see the potential the industry has. They thought that it wasn’t meant for the Science stream, as they were ‘good students’ focused on making a career in the conventional streams like medicine or engineering. I shared my own story and that of the ladies featured on our website. The coordinator asked me if I could address the Science students too, it was a last minute arrangement as the teachers felt that they would benefit too. I went to their class and did a brief intro of the hospitality and tourism industry and the careers that they offered. The commerce students were present for the career guidance session that was planned for them. The coordinator then asked if she could get the students for an industrial visit to our institute. Which we did plan and had it executed. The feedback was very encouraging; we got some interesting questions from the students. I guess I did one good turn for that day, a small step but a beginning for something substantial. The idea with which the website was created I did seen the impact of that. I need everyone connected with the industry to join hands in this mission.
I also saw the IWH website and blogs/stories being appreciated and shared by bloggers. Some messaged me saying that they didn’t know much about the industry and women in particular, IWH did a good job by not only creating awareness but also sharing success stories.
Heartening isn’t it? How many of you have shared the website or stories from here?

Let’s all reach out and create awareness, also help people make great careers in the industry.

We are turning three months!
We’ll turn 3 months on 7th May 2018. What should we do to celebrate this mark is a question on my mind? I was thinking that we should reach out to more ladies from Hospitality, Tourism and wellness sectors. Requested the 1670 + incredible ladies to introduce the group to their colleagues and friends and they could be a part of IWH as well (the closed support group on facebook). We should get more engaging stories and more activity on the group. We must have fun while we scale newer heights and expect everyone to take charge. The website is there for all to see, the reach is already there. Our idea is to create awareness and mentor people who are interested in creating success stories of their own as we have ladies onboard who have been there and done that!
We did receive some really good testimonials; they validate the fact that we are on the right track and they become our oxygen fuelling more efforts and more power!
The rule of 3, or power of 3, suggests that things that come in threes are funnier, more satisfying, more effective, and/or more memorable, than other numbers of things.
  1. Establishment of an idea
  2. Reinforcement of the idea
  3. Something that is incredible, unexpected, or powerful.
How the brain sees threes
Our brain finds it relatively easy to grasp 3s – elements, colours, sizes and fonts. Push that marginally up to four or more, the brain gets confused about where to look and what to do. Why does this happen? To understand that lets go back the basics. As a child, everything you did and learned seemed to be centered around three such as A,B,C; 1,2,3; Three blind mice, Three musketeers, Three Stooges , Huey, Louie and Dewey. Mother duck said, “Quack! Quack! Quack!” or the famed, “Eya Eya O!”
Always remember that you’re braver than you believe, stronger than you seem, and smarter than you think. That’s the power of three too!

Thursday 3 May 2018

30 Years of Expertise!


We meet some people who leave a deep impact on our thought process and we can never forget their friendly and warm demeanor. Mrs. Vaneeta Arora, Director Housekeeping, The Park New Delhi, is one such lady. When I met her for the first time, that's the kind of interaction I had with her. I was on my training assignment but every evening I finished my work I would rush to her office. Her office had a treasure of books, manuals and things that had great value. The best being 'HER'; she knew so much about the hospitality industry, its growth, specially in the Delhi region. She spoke so much about the first few hotels. It was like sourcing rich body of information and knowledge from her archives.  Sitting at her office, she knew exactly what was up with her staff anywhere in the hotel, her network of information was one of the best I've seen. Above all was her humility, she probably gauged, what I had in my mind. I have been intrigued by anyone providing information that wasn't there in the books. Unfortunately when it comes to hospitality there really isn't much as hospitality professionals don't write about their experiences. This has been the area of interest for me as I am into teaching, learning and development. It helps me immensely if I can share anecdotes. She was one such person who did exactly that for me, let me share one here,

Read Full Story Here: http://www.theiwh.com/30-professional-years-and-still-going-strong-interview-with-mrs-vaneeta-arora/

Website: http://www.theiwh.com/